This policy explains how The Wonky Factory (“we”, “us”) looks after your personal information when you use this website, place an order or contact us.
What we collect
- Details you give us when you order: your name, email address, phone number, delivery and billing address.
- The names and dates you ask us to put on your personalised bars.
- Anything you tell us when you contact us, including through our enquiry form.
- Basic technical information such as your IP address and browser, collected by the website and the services it uses.
How we use it
- To take, make and deliver your order, and to keep you up to date.
- To reply to your questions and enquiries.
- To keep accounts and records, as the law requires.
- To keep this website secure and working properly.
Payments
Payments are handled by our payment providers (such as Stripe and PayPal). We never see or store your full card details.
Who we share it with
We only share your information with the people who help us run the business, for example payment providers, delivery companies and our website host, and only so they can do their job. We don’t sell your personal information.
How long we keep it
We keep order and accounting records for as long as the law requires, and enquiry emails only for as long as we need them to help you.
Your rights
Under UK data protection law you can ask us to see, correct or delete the personal information we hold on you, and to stop using it in certain ways. You can also complain to the Information Commissioner’s Office (ico.org.uk).
Cookies
This website uses cookies that are needed to make the shop work, such as keeping items in your basket.
Contact us
For anything to do with your privacy, email mrwonky@thewonkyfactory.co.uk.