FAQs

Questions, answered

Frequently asked questions

Everything you need to know before you order your bars. Can’t find your answer? Just ask.

Prices & ordering

How much do your chocolate bars cost?

Our stock bars are £2.90 each. Golden tickets are an optional extra at +40p per bar. Personalised bars start from £3.85 each for orders under 100 bars.

Do I save money on bigger orders?

Yes. Personalised bars are £3.85 each for orders under 100. After that, you save 5p per bar for every extra 100 bars you order. So 100–199 bars are £3.80 each, 200–299 bars are £3.75 each, and so on.

Is there a maximum order size?

The maximum order is 1,000 bars. If you’d like more than that, please contact us and we’ll see what we can do.

Do you do corporate orders?

Yes! Corporate orders start from £2.85 per bar, perfect for staff gifts, rewards and team events. Take a look at our Corporate page or get in touch for more details.

Personalisation

What can I put on my personalised bars?

Personalisation is names and dates only, for example the couple’s names and the wedding date. We can’t add logos, messages, photos or any other text.

Can I change my names or dates after I’ve ordered?

Please check the spelling and dates carefully before you order. If you spot a mistake, contact us as soon as you can. Once production has started, we won’t be able to change your order.

Golden tickets

How do golden tickets work?

Add golden tickets to your order (+40p per bar) and a lucky few of your bars will hide one. A guest who finds a golden ticket takes it to the bar to enjoy a free drink. It’s a little moment of magic for your day.

How many golden tickets will be in my order?

A lucky few of your bars will hide a golden ticket. If you’d like to talk through the details for your event, please get in touch.

Lead times, shipping & cancellations

How long will my order take?

Please allow 3–4 weeks for your order to be made. We recommend ordering well ahead of your event.

How does shipping work?

Shipping options and costs are shown at checkout. Please allow for the 3–4 week lead time when planning your delivery date, and get in touch if you need your bars by a particular day.

Can I cancel my order?

Because every order is made just for you, orders can’t be cancelled or refunded once production has started. If you need to change or cancel, please contact us as soon as possible. See our Refunds & Cancellations page for more.

Allergens

What allergens are in your chocolate?

Please check our Allergen Information page, or contact us before you order, especially if you or your guests have allergies. We’ll be happy to confirm the details for you.

Still wondering?

We’re happy to help.