1. Our terms
These terms and conditions apply to all orders placed with The Wonky Factory through this website. By placing an order, you agree to them. If you have any questions, email mrwonky@thewonkyfactory.co.uk.
2. Our products
We make personalised chocolate bars and golden tickets, mainly for weddings, birthdays and corporate occasions. Stock bars are available without personalisation.
3. Prices and payment
Prices are shown in pounds sterling on the website and are taken at checkout. Stock bars are £2.90 each; golden tickets are +40p per bar; personalised bars start from £3.85 each for orders under 100, reducing by 5p per bar for each extra 100 bars. The maximum order is 1,000 bars. Corporate orders start from £2.85 per bar.
4. Personalisation
Personalisation is limited to names and dates. We can’t add logos, messages, photos or other text. Please check spellings and dates carefully before you order. We make your bars exactly as you give them to us, so we can’t accept responsibility for errors in the details you supply.
5. Lead times and delivery
Please allow 3–4 weeks for your order to be made. Shipping options and costs are shown at checkout. Delivery dates are not guaranteed unless we have agreed them with you in writing.
6. Cancellations and refunds
Every order is made just for you. Orders can’t be cancelled or refunded once production has started. If you need to cancel before production begins, please contact us as soon as possible. See our Refunds & Cancellations page for more.
7. Allergens
Please read our Allergen Information page and contact us before ordering if you or your guests have any allergies or dietary requirements.
8. Golden tickets
Golden tickets are a fun extra that can be added to your bars. Details of how they work are on our How It Works page.
9. Our responsibility to you
Nothing in these terms affects your legal rights as a consumer. If something arrives damaged or isn’t what you ordered, please contact us as soon as possible and we’ll do our best to put it right.
10. Governing law
These terms are governed by the laws of England and Wales.